[email protected]. Include your Studio version (Settings → Updates) and, for a plugin, your engine version.
Service status
Whether sign-in, licenses and the assistant are up right now.
Common questions
The Studio says all my computers are in use
Sign one out from your account on this site, or from the Studio's account menu on that computer. Its place is free at once.
My engine does not connect
Check that the engine is switched on in the Studio's Settings → Engines, and that the plugin and the Studio are both up to date. They talk on this computer only, on port 8787: a firewall that blocks local connections can get in the way.
The Studio is locked
The Studio checks your license online while you work. Without a connection it keeps working for a few minutes and then locks; open documents can always be saved. The service status page says whether the problem is on our side.
Sign-in with Google does not come back to the Studio
The browser hands the sign-in back to the Studio through a link it registered when it was installed. If nothing happens, use the “Open Procedural Mesh Studio” button on the page, or sign in with your license number instead.